Shopping FAQ

Q1：How long will my order stay in processing status?

A: Orders get processed within 1‑3 business days after payment confirmation. Orders submitted on weekends or public holidays will be processed on next business working day.

Q2：Can I modify shipping address after my parcel has been sent out?

A: Modification is unavailable after dispatch. Please double‑check delivery address information at checkout step.

Q3：Who takes charge of customs duties for international orders?

A: All import‑related duties, taxes and local fees are the buyer’s responsibility. Please learn your local customs rules before purchasing.

Q4：What is my valid time window for submitting return requests?

A: You enjoy a 30‑day return window calculated from the date you receive your package, items must meet our return eligibility conditions.

Q5：How soon can I receive money after refund approval?

A: Refunds will be processed to your original payment way within 5‑10 business days after inspection approval. The actual arrival time differs among various payment service providers.

Q6：Tracking shows delivered but I have not received my package, what should I do?

A: Please email us with your order number immediately. We will launch carrier‑joint investigation which generally takes 7‑14 business days.

Q7：Can I cancel my order after goods are shipped?

A: Cancellation is not supported post‑shipment. You need to submit return application once you receive the parcel.