Delivery Overview

This chapter defines complete shipping specifications for all orders submitted on grovivora.com, operated by XUNCHI TRADE CO., LIMITED.

Order Processing Cycle

Orders will enter formal processing within 1‑3 business days counting from the moment payment gets fully verified. Orders submitted during weekends or Hong‑Kong statutory public holidays will be arranged for processing on the next working business day.

Shipping Service Coverage

We provide cross‑border international delivery covering most countries and regions worldwide. The final shipping expense will be automatically calculated and exhibited on your checkout page according to destination location and package gross weight.

Estimated Transit Duration

Approximate shipping cycle: 7‑20 business days after the parcel departs our dispatch location.

Important Reminder: These figures serve merely as estimated reference values and cannot be treated as guaranteed delivery deadlines. Logistics delays may be triggered by customs inspection procedures, courier operational backlog, extreme weather conditions or local postal‑service interruptions.

Import Duty and Customs Charges 💰

Cross‑border parcels may generate import duties, customs taxes and local administrative fees stipulated by your receiving country. All such extra expenses shall be borne entirely by the buyer. Our enterprise will not undertake any import‑related cost. Please learn about local customs regulations before confirming your purchase for home supplies, clothing, footwear or bags.

Parcel Tracking Service

Right after goods are dispatched, we will send exclusive tracking code to your registered email address. You can check real‑time shipment progress by visiting the official tracking portal of corresponding logistics carrier.

Handling for Lost & Damaged Parcels

If logistics status shows “delivered” but you never receive your package; or commodities arrive with obvious damage, please send email to our support team together with your order number without delay. We will initiate formal investigation jointly with logistics partners; the whole investigating procedure may occupy 7‑14 business days.

Delivery Address Verification

Please double‑check the accuracy of shipping address information before completing payment. Once parcels have been dispatched, modification for delivery address will no longer be supported. We take zero responsibility for delivery failure caused by wrong address content provided by buyers.

Contact

XUNCHI TRADE CO., LIMITED

ROOM 5003，5/F，YAU LEE CENTRE, 45 HOI YUEN ROAD,KWUN TONG，HONG KONG

Email：xunchi09@hotmail.com

Phone：+852 52333929