Return Eligibility Guide

grovivora.com operated by XUNCHI TRADE CO., LIMITED grants 30‑calendar‑day return qualification for most home supplies, clothing, bags, accessories and shoes.

Valid Return Time Window

All return‑request submissions must be finished within 30 calendar days counted from the day you receive your physical package. Applications submitted exceeding this time limitation will not be accepted.

Qualification Checklist for Return

To satisfy return requirements: ▪ Returned merchandise must stay unused, unwashed, keeping original tags and full original packaging intact. ▪ Goods should not carry buyer‑caused stains, scratch marks, manual alteration damage or obvious usage wear. ▪ Custom‑tailored or personalised commodities cannot be returned, except when items arrive with manufacturing defects.

Step‑by‑Step Return Application Process

1. Compose an email and send to xunchi09@hotmail.com, attach your order number together with concrete reason for return.
2. Await our official approval feedback and dedicated return‑shipping guidance. Merchandise sent back without prior formal consent will be rejected directly.
3. Repack items securely and deliver parcel following instructions we provide.

Responsibility for Return Freight

Buyer undertakes return‑shipping expenses, except scenarios where we mistakenly deliver wrong goods or send defective‑factory‑output products. Original outbound delivery fee paid at checkout cannot be refunded.

Exchange Requirement Processing

If you hope to exchange for different size, colour or product variant, exchange feasibility relies on real‑time stock status. If target replacement goods run out of stock, we will process refund instead of exchange arrangement.

Post‑return Item Inspection

After receiving your returned parcel, our team will conduct physical inspection for goods, afterwards confirm whether your return satisfies policy criteria.

Non‑returnable Merchandise

Items stained, worn, without original tags; hygiene‑relevant accessories and custom‑made goods do not support return service.

Contact

XUNCHI TRADE CO., LIMITED

ROOM 5003，5/F，YAU LEE CENTRE, 45 HOI YUEN ROAD,KWUN TONG，HONG KONG

Email：xunchi09@hotmail.com

Phone：+852 52333929